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I spend a lot of time focusing on the people who follow me on Twitter. They’ve given me the gift of their attention, so it would be disrespectful to do otherwise.
Everyday, at least once, I peruse my new followers to see who they are, and to engage a bit with each of them. Below are a few observations about that, and some tips on what might cause someone like me to engage more with someone like you.
1. Twitter is social which by definition means it’s about human interaction. If you don’t look like a human, it’s unlikely I’m going to feel compelled to interact with you.
- Your avatar should be a picture of YOU. Not your company icon or some random photo.
- Preferably, your Twitter username should be YOUR name, or a nickname, as opposed to your company name or something generic.
- At least ONE of these these things need to be about YOU. Let me show you some examples:
GOOD: 
GOOD: 
GOOD: 
BAD: 
From these, I know at least one thing personal about @micah, @davemcclure and @pistachio. But, I’m not sure who this person @breakingnoose is, so as a result I’m not really inclined to try to engage with them.
2. Along those lines, let’s talk about your bio:
- Use your real name, or at least pseudonym. If you don’t want everyone to know you’re Samuel Clemens, then go by Mark Twain. But, remember, Mark Twain was Mark Twain to everyone…he was the person, just using a different name.
- This is especially important if your Twitter username isn’t your name, or at least a human name. For example, @pistachio puts her real name in her bio.
- In your bio, you MUST have a link to a web page. Ideally, it would be a web page about you–a blog, Facebook, LinkedIn, Google Profile, etc. A company is okay too…just something that is going to tell me something more about you. If there is no link, then my engag-o-meter sinks quickly.
- As far as your actual bio text goes, I don’t pay that close of attention, although I prefer a sentence as oppose to a listing of buzzwords. “Social media marketing productivity coach guru ninja rockstar,” is pretty bogus and you know it too. Be authentic.
GOOD: 
BAD: 
3. Say something. I’m more inclined to respond to someone who tweets their thoughts as opposed to simply retweets what other people say. This is not a strict rule. Retweeting does give me some insight into who you respect and what thoughts you value. Same goes for people who tweet quotes and links. However, just like in real life, people who don’t occasionally have an original thought aren’t very interesting. Again, make it personal and human.
4. By looking at a) one page of tweets, b) your bio, and c) your background image I can tell if you use Twitter to engage with others or simply to promote yourself. I’ve written before how the fact that Twitter is yet another broadcast medium isn’t very interesting to me. What makes Twitter transformational is the two-way conversation that it enables, and I find people who use it that way interesting.
5. Speaking of background images, to me this is one of the easiest ways to tell if you’re a self-promoter. If you have spent a lot of time making a beautiful background that promotes all your virtues then I feel like you’re in it more for you and less for the community.
6. Tweet reguarly. If you only tweet once ever few weeks or months, that tells me you’re not really engaged with the community. Now, that’s completely fair because you may be a listener. But, if you are only a listener, then you’re also a lurker and that’s sort of creepy. To a degree, you have to be part of the conversation.
7. Unlock your profile. If your tweets are protected, it’s really hard to engage with you. If you link your bio to a web page about you, then it gets easier, but lots of times people who protect their tweets don’t do that. That just sends me a message that says, “I’m not interested in letting you know me,” which is fine, but understand the implications of that.
Are any of these hard-and-fast rules? No. But, as I participate in the community, these are things that I’ve noticed influence whether or not I engage with you.
Rule #7 should be hard and fast. While I understand the need for Twitter to offer this feature. Locking your profile flies in the face of Twitter. How can I know anything about you if I have to gain entry to your kingdom first.
Pingback: I’m Engaged! To Twitter! « Brave New Girl
i’d have to say i pretty much agree with everything here. guess i don’t have to write this blog myself now…
Thank you, Scott!
I bump into lots of people who really need this information. I will definitely look forward to sending you some readers.
~@kim
Scott,
For the most part I agree, however I believe it makes perfect sense for a company to use thier logo as their Avatar and here are two great examples why:
1. It builds brand recognition which I beleive should be a part of a companies mission on Twitter. A company should want the public to identify with their logo as opposed to trying to link a random face (that few will ever really see) with the company.
2. A company may truly have more than one person acting as the voice of the company in the Twitter community and then it gets (in your word) creepy when you have a guy answering women because a woman thinks she is connecting “woman to woman” with someone at the company due to the Avatar. It would only get worse if he said something like “oh, I am George… by the way.”
Agree? Disagree?
~ Anthony
@oldschoolseo
Anthony–
You make two good points.
My general point of view is that social media (including Twitter) is valuable in the sense that it connects people, and for humanizing online interactions.
That being said, I don’t have a good answer for how companies that want to establish their logo and identity can reconcile that with the human aspects of Twitter.
One instance that comes to mind, however, is @comcastcares. They’ve done a great job of humanizing their presence on Twitter. However, there are many people who respond on that account.
Scott
Oh yeah, and one more regarding how not to build your bio (after returning to Twitter). You forgot the people with “10,000+ followers” that only follow 99 people. Isn’t that just saying “it’s all about me?”
I’m on the fence about that.
Just because 10,000+ people think Jerry Seinfeld is funny and want to listen to his jokes, doesn’t mean that Jerry wants to listen to their jokes.
On the other hand, some people think it’s rude to not follow back. It’s like someone introducing themselves to you, but not introducing yourself back.
Personally, I follow people who say things that I think are interesting, and/or whom I have a relationship with, and then I use my follower list to look at what the people who follow me are Tweeting about.
Quite honestly, I think it’s a deficit in tools: and I’m really eager for Twitter to implement lists because then I can follow everyone and have two lists of followers: “people I followed”, and “people I followed back”.
That being said, after this post, and a few other conversations I’ve had, I’m thinking of changing how I do things…I’m thinking of just following everyone back who either follows or mentions me.
What do you do?
Great list. I’m not sure if I understand #5. Feels like too much emphasis on backgrounds. And lots of people are trying to add more info so you can get to know them. That’s not a bad thing.
#3 & 6 are HUGE. #7 essential.
I would add #8: Follow people back who engage with you. And try to keep # of people you follow vs. those who follow you in the same ballpark. Anyone who uses Tweetdeck or Seesmic knows how to handle large #s of follows. Otherwise, you look a little full of yourself. Unless you’re @badbannana.
thanks for a lovely opinion
Great list, but stick to your guns. Your impulse regarding Seinfeld was RIGHT ON! Follow only people you are interested in. It’s lame to follow back people just because they follow you. I tried that and it doesn’t work. Plus it will just invite spammers and bots into your life and that will pollute your work stream and, worse, make it uncomfortable for anyone who really wants to deal with you.
You tell me a LOT about yourself based on who you follow. I’ve followed people just because they follow interesting people. I do look.
And one thing that will get me to engage with you on Twitter? If the people I’m following engage with you. That means you need to be interesting to the people I’ve already followed. That’s hard!
Fantastic tips! Great Blog Post!
Engaging is a HUGE part of being successful on Twitter. People who say they don’t get it or that no one talks to them are really missing the boat. I have met and become friends “IRL” with quite a few people I’ve met on Twitter. They were all engaging, interesting, were who they said they were and weren’t pushing an agenda.
You hit the nail on the head & I totally agree!
This is GREAT, Scott (no jokes about “great scott!”) Lots of good advice for people who’re just starting out, or who, for whatever reason, can’t get into the swing of things.
The background image thing is one that I actually kind of enjoy. Often times, when people have gone to great lengths to customize it, it can offer yet another insight into their personalities. No different than having an engaging web page, I suppose.
The one that REALLY gets me, though, is the locked account. I don’t know how I’m supposed to engage with people whose activity can’t be seen. Makes no sense to me. It’s a social network. Be social.
Thanks, Scott!
@startabuzz
Thanks for taking time to comment on my blogpost, Scott! You wrote:
“Regarding #1: I agree that an auto-DM to new followers that says “thanks for following me, buy my…” is lame. But, what would you think of this:
Thanks for following me, here’s my contact info, feel free to call me any time: http://scottporad.com/contact.
Is that just as lame? Or, do you think followers would value someone who is opening the door for them?
Thoughts?”
I actually called up someone who provided a phone number in his DM. I guess I’m naive. I actually thought he was letting me know he was interested in helping out on the project I was working on at the time.
Turns out he had no idea what I was working on, didn’t know who I was and that he sends that DM to everyone.
It definitely turned me off. We spoke for a couple of minutes but had no common ground whatsoever to establish any real connection. In my opinion that’s marketing gone bad. It’s like a cold call where the caller hasn’t done their homework on a prospect.
If you were to take the idea three steps further (which would require more work, yes) by:
1. visiting my site, finding out my name and my interests/current projects
2. decide if you actually want to offer help in regard to my interests/current projects and if so
3. send a DM that references both my name and my interests/current projects
then you will have made it very likely that I will call that number and that we can have a reciprocally valuable relationship.
Again, I feel it’s not about the quantity and breadth of “relationships” it’s about the depth and quality of them.
A great post for inspiring discussion Scott!
I just want to add that it’s a well known sociological fact that human beings can only fraternize with a small number of people. Everything else is just noise and it’s no different in the online world either.
Cheers,
..BB